How to reset Dell VxRail Mystic User Password

It really happens that one or the other customer loses his mystic user password of his VxRail Manager. Especially if you want to check various logs on the appliance and the whole thing should run via SSH, the mystic user is extremely important. This is because root access to the VxRail Manager via SSH is restricted.

But what if the mystic password is not available and after typing the wrong password 4 times, you will be locked out of the VxRail Manager? Relatively simple 🙂

First, go to vCenter and open a virtual console on the VxRail Manager VM and log in as root.

After the login we look at how many login attempts the mystic user had by typing following command:

pam_tally2 -u mystic

In this case, the customer has tried 6 times to log in with the mystic user, so the account is definitely locked. Before we restore/change the password of the mystic user, we must first reset the login attempts and to be on the safe side, we check the login attempts again with the following commands:

pam_tally2 -u mystic --reset
pam_tally2 -u mystic

Now we can get the password from the mystic user with a very classic Linux command:

passwd mystic

After that the mystic user access to the VxRail Manager should work properly. If you have any questions, please post them in the comments below. 🙂