{"id":7572,"date":"2023-10-27T15:03:07","date_gmt":"2023-10-27T13:03:07","guid":{"rendered":"https:\/\/irg-net.com\/?p=7572"},"modified":"2024-03-11T16:22:54","modified_gmt":"2024-03-11T15:22:54","slug":"the-vm-direct-engine-cannot-complete-the-backup-of-this-virtual-machine-because-a-vcenter-api-operation-did-not-complete-successfully","status":"publish","type":"post","link":"https:\/\/irg-net.com\/index.php\/the-vm-direct-engine-cannot-complete-the-backup-of-this-virtual-machine-because-a-vcenter-api-operation-did-not-complete-successfully\/","title":{"rendered":"The VM Direct engine cannot complete the backup of this virtual machine because a vCenter API operation did not complete successfully. ABV0016"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/09\/image-18.png?resize=408%2C51&#038;ssl=1\" alt=\"\" class=\"wp-image-7150\" style=\"width:408px;height:51px\" width=\"408\" height=\"51\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/09\/image-18.png?w=1024&amp;ssl=1 1024w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/09\/image-18.png?resize=300%2C38&amp;ssl=1 300w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/09\/image-18.png?resize=768%2C96&amp;ssl=1 768w\" sizes=\"auto, (max-width: 408px) 100vw, 408px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>PowerProtect Data Manager (<strong>PPDM<\/strong>) is used to protect the vSphere environment with the Transparent Snapshot Data Mover (<strong>TSDM<\/strong>) solution. If you want to learn more about <strong>TDSM <\/strong>and <strong>PowerProtect <\/strong>please have a look on my PowerProtect blog post:<\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-irgnet wp-block-embed-irgnet\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"ZLSc5KvuPy\"><a href=\"https:\/\/irg-net.com\/index.php\/dell-powerprotect-data-manager-ddve-the-best-data-protection-solution-for-the-vsphere-universe\/\">Dell PowerProtect &#8211; Data Manager &#038; DDVE &#8211; the best Data Protection Solution for the vSphere Universe?<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Dell PowerProtect &#8211; Data Manager &#038; DDVE &#8211; the best Data Protection Solution for the vSphere Universe?&#8221; &#8212; irgNET\" src=\"https:\/\/irg-net.com\/index.php\/dell-powerprotect-data-manager-ddve-the-best-data-protection-solution-for-the-vsphere-universe\/embed\/#?secret=DhduWf8e99#?secret=ZLSc5KvuPy\" data-secret=\"ZLSc5KvuPy\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>A few VM Asset backups were failing with <strong><a href=\"https:\/\/www.dell.com\/support\/kbdoc\/en-us\/000210949\/ppdm-vm-backup-fails-with-abv0016-the-vcenter-task-for-cancel-sdm-snapshot-completed-with-state-error-dpd-sync-in-progress?lwp=rt\">Error Code ABV0016<\/a><\/strong> when they had completed successfully in the past, more details on this: <\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"313\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-2.png?resize=1024%2C313&#038;ssl=1\" alt=\"\" class=\"wp-image-7573\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-2.png?resize=1024%2C313&amp;ssl=1 1024w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-2.png?resize=300%2C92&amp;ssl=1 300w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-2.png?resize=768%2C235&amp;ssl=1 768w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-2.png?w=1279&amp;ssl=1 1279w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<pre class=\"wp-block-code\" style=\"font-size:15px\"><code lang=\"python\" class=\"language-python\">Unable to create LWD snapshot.  vCenter task 'task-498338' failed:  VimFault: 'dp.vpx.fault.DpsFault.summary': Unexpected PeResult<\/code><\/pre>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The cause The affected VM has an orphaned vSphere SDM snapshot task. This task cannot be canceled by the PPDM TSDM backup workflow.<\/p>\n\n\n\n<p>A possible resolution for this cause is to <strong>disable the Snapshot Data Mover (SDM) feature and enabled on the affected VM<\/strong> to delete the orphaned vSphere SDM snapshot task. The PPDM vmconfig command line utility can be used to change the SDM feature setting for the affected VM.<\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Log in to the PPDM Appliance using a Secure Shell (SSH) with the admin user: <\/p>\n\n\n\n<pre class=\"wp-block-code\" style=\"font-size:15px\"><code lang=\"python\" class=\"language-python\">ssh admin@my-ppdm-name<\/code><\/pre>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Change to the root user:<\/p>\n\n\n\n<pre class=\"wp-block-code\" style=\"font-size:15px\"><code lang=\"python\" class=\"language-python\">sudo su&nbsp;<\/code><\/pre>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Load the environment variables:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"562\" height=\"37\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-3.png?resize=562%2C37&#038;ssl=1\" alt=\"\" class=\"wp-image-7579\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-3.png?w=562&amp;ssl=1 562w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-3.png?resize=300%2C20&amp;ssl=1 300w\" sizes=\"auto, (max-width: 562px) 100vw, 562px\" \/><\/figure>\n\n\n\n<pre class=\"wp-block-code\" style=\"font-size:15px\"><code lang=\"python\" class=\"language-python\">source \/opt\/emc\/vproxy\/unit\/vproxy.env<\/code><\/pre>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Change to the vproxy bin directory:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"407\" height=\"34\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-4.png?resize=407%2C34&#038;ssl=1\" alt=\"\" class=\"wp-image-7580\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-4.png?w=407&amp;ssl=1 407w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-4.png?resize=300%2C25&amp;ssl=1 300w\" sizes=\"auto, (max-width: 407px) 100vw, 407px\" \/><\/figure>\n\n\n\n<pre class=\"wp-block-code\" style=\"font-size:15px\"><code lang=\"python\" class=\"language-python\">cd \/opt\/emc\/vproxy\/bin\/<\/code><\/pre>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Construct the vmconfig command by replacing the information in the brackets:<\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Check the VM status:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"643\" height=\"33\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-6.png?resize=643%2C33&#038;ssl=1\" alt=\"\" class=\"wp-image-7582\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-6.png?w=643&amp;ssl=1 643w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-6.png?resize=300%2C15&amp;ssl=1 300w\" sizes=\"auto, (max-width: 643px) 100vw, 643px\" \/><\/figure>\n\n\n\n<pre class=\"wp-block-code\" style=\"font-size:15px\"><code lang=\"python\" class=\"language-python\">.\/vmconfig -v &lt;vcenter-ip-fqdn&gt; -u '&lt;vcenter-user-name&gt;' -p '&lt;vcenter-user-pwd&gt;' -l dns -k &lt;VM DNS name&gt; -c info<\/code><\/pre>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Disable SDM on the vCenter VM:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"33\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-9.png?resize=1024%2C33&#038;ssl=1\" alt=\"\" class=\"wp-image-7585\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-9.png?resize=1024%2C33&amp;ssl=1 1024w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-9.png?resize=300%2C10&amp;ssl=1 300w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-9.png?resize=768%2C25&amp;ssl=1 768w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-9.png?w=1090&amp;ssl=1 1090w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<pre class=\"wp-block-code\" style=\"font-size:15px\"><code lang=\"python\" class=\"language-python\">.\/vmconfig -v &lt;vcenter-ip-fqdn&gt; -u '&lt;vcenter-user-name&gt;' -p '&lt;vcenter-user-pwd&gt;' -l dns -k &lt;VM DNS name&gt; -c disable-sdm<\/code><\/pre>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Enable SDM on the vCenter VM:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"31\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-10.png?resize=1024%2C31&#038;ssl=1\" alt=\"\" class=\"wp-image-7586\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-10.png?resize=1024%2C31&amp;ssl=1 1024w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-10.png?resize=300%2C9&amp;ssl=1 300w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-10.png?resize=768%2C23&amp;ssl=1 768w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-10.png?w=1094&amp;ssl=1 1094w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<pre class=\"wp-block-code\" style=\"font-size:15px\"><code lang=\"python\" class=\"language-python\">.\/vmconfig -v &lt;vcenter-ip-fqdn&gt; -u '&lt;vcenter-user-name&gt;' -p '&lt;vcenter-user-pwd&gt;' -l dns -k &lt;VM DNS name&gt; -c enable-sdm<\/code><\/pre>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Run a <strong>PPDM TSDM backup<\/strong> to confirm the issue is resolved. <\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignright size-full is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-12.png?resize=505%2C353&#038;ssl=1\" alt=\"\" class=\"wp-image-7589\" style=\"width:505px;height:353px\" width=\"505\" height=\"353\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-12.png?w=581&amp;ssl=1 581w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-12.png?resize=300%2C210&amp;ssl=1 300w\" sizes=\"auto, (max-width: 505px) 100vw, 505px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft size-full is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-11.png?resize=237%2C527&#038;ssl=1\" alt=\"\" class=\"wp-image-7587\" style=\"width:237px;height:527px\" width=\"237\" height=\"527\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-11.png?w=354&amp;ssl=1 354w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2023\/10\/image-11.png?resize=135%2C300&amp;ssl=1 135w\" sizes=\"auto, (max-width: 237px) 100vw, 237px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If the issue is still present, please contact the Dell Support: <a href=\"https:\/\/www.dell.com\/support\/home\/en-us\"><strong>https:\/\/www.dell.com\/support\/home\/en-us<\/strong><\/a><\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>PowerProtect Data Manager (PPDM) is used to protect the vSphere environment with the Transparent Snapshot Data Mover (TSDM) solution. If you want to learn more about TDSM and PowerProtect please have a look on my PowerProtect blog post: A few VM Asset backups were failing with Error Code ABV0016 when they had completed successfully in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1,18,50],"tags":[],"class_list":["post-7572","post","type-post","status-publish","format-standard","hentry","category-blog","category-dellemc","category-dell-powerprotect"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The VM Direct engine cannot complete the backup of this virtual machine because a vCenter API operation did not complete successfully. 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