{"id":1843,"date":"2022-10-07T09:12:00","date_gmt":"2022-10-07T07:12:00","guid":{"rendered":"https:\/\/irg-net.com\/?p=1843"},"modified":"2022-10-04T04:17:11","modified_gmt":"2022-10-04T02:17:11","slug":"veeam-backup-failure-soap-issue-with-vsphere","status":"publish","type":"post","link":"https:\/\/irg-net.com\/index.php\/veeam-backup-failure-soap-issue-with-vsphere\/","title":{"rendered":"Veeam Backup failure \u2013 SOAP issue with vSphere"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-medium\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"54\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/Veeam_logo_topaz_2019-1.png?resize=300%2C54&#038;ssl=1\" alt=\"\" class=\"wp-image-1850\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/Veeam_logo_topaz_2019-1.png?resize=300%2C54&amp;ssl=1 300w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/Veeam_logo_topaz_2019-1.png?resize=1024%2C185&amp;ssl=1 1024w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/Veeam_logo_topaz_2019-1.png?resize=768%2C139&amp;ssl=1 768w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/Veeam_logo_topaz_2019-1.png?resize=1536%2C278&amp;ssl=1 1536w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/Veeam_logo_topaz_2019-1.png?w=1748&amp;ssl=1 1748w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/figure>\n<\/div>\n\n\n<p>When you get the error message <strong>\u201cSOAP connection is not available\u201d<\/strong> pointing out to the <strong>vCenter<\/strong>. You will start to look at the <strong>Veeam logs<\/strong> located in C:\\ProgramData\\Veeam and you will find quickly, that the logs are pointing to nowhere.<\/p>\n\n\n\n<p>The jobs shows this message:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"100\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/image.png?resize=1024%2C100&#038;ssl=1\" alt=\"\" class=\"wp-image-1844\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/image.png?resize=1024%2C100&amp;ssl=1 1024w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/image.png?resize=300%2C29&amp;ssl=1 300w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/image.png?resize=768%2C75&amp;ssl=1 768w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/image.png?resize=1536%2C149&amp;ssl=1 1536w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/image.png?w=1912&amp;ssl=1 1912w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>The log shows the same:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>[29.09.2022 03:46:03] <strong>&lt;29&gt; Error Soap fault. Temporary failure in name resolutionDetail: &#8216;getaddrinfo failed in tcp_connect()&#8217;, endpoint: &#8216;https:\/\/vcsa01.irgnet.wtf:443\/sdk&#8217;<\/strong><br>[29.09.2022 03:46:03] <strong>&lt;29&gt; Error SOAP connection is not available. Connection ID: [vcsa01.irgnet.wtf].<\/strong><br>[29.09.2022 03:46:03] <strong>&lt;29&gt; Error Failed to create NFC download stream. NFC path: [nfc:\/\/conn:vcsa01.irgnet.wtf,nfchost:host-10028,stg:datastore-10029@<\/strong><\/p><\/blockquote>\n\n\n\n<p>So next you will have a look into the <strong>vCenter <\/strong>logs and will not find any log entry pointing to this issue. <\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-vivid-green-cyan-color has-text-color wp-block-heading\">The Solution<\/h2>\n\n\n\n<p>You can stop your troubleshooting on the <strong>Veeam <\/strong>and <strong>VMware <\/strong>side. This issue is related to <strong>DNS <\/strong>servers. Your proxies used into your backup job cannot resolve the vCenter and ESX-Host properly. You need to check your <strong>DNS forward<\/strong> and also <strong>reverse DNS lookup<\/strong> entries.<\/p>\n\n\n\n<p>And additional you should check every VM\/Host you normally backup over your <strong>Veeam Backup Server<\/strong>. After a workaround about 1 hours and restart my <strong>Veeam Backup Proxies<\/strong> (Linux, Debain based) and there we go: <strong>Veeam Backup<\/strong> Success!<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"604\" height=\"118\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/image-1.png?resize=604%2C118&#038;ssl=1\" alt=\"\" class=\"wp-image-1846\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/image-1.png?w=604&amp;ssl=1 604w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/image-1.png?resize=300%2C59&amp;ssl=1 300w\" sizes=\"auto, (max-width: 604px) 100vw, 604px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"867\" height=\"138\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/image-2.png?resize=867%2C138&#038;ssl=1\" alt=\"\" class=\"wp-image-1858\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/image-2.png?w=867&amp;ssl=1 867w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/image-2.png?resize=300%2C48&amp;ssl=1 300w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2022\/09\/image-2.png?resize=768%2C122&amp;ssl=1 768w\" sizes=\"auto, (max-width: 867px) 100vw, 867px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you have any questions, please leave it in the comment section below! \ud83d\ude42<\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>When you get the error message \u201cSOAP connection is not available\u201d pointing out to the vCenter. You will start to look at the Veeam logs located in C:\\ProgramData\\Veeam and you will find quickly, that the logs are pointing to nowhere. The jobs shows this message: The log shows the same: [29.09.2022 03:46:03] &lt;29&gt; Error Soap [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1,47],"tags":[],"class_list":["post-1843","post","type-post","status-publish","format-standard","hentry","category-blog","category-veeam"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Veeam Backup failure \u2013 SOAP issue with vSphere - irgNET<\/title>\n<meta name=\"description\" content=\"a tricky error message by Veeam and how to fix it the right way.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/irgnet-ga3w6nfbvw.live-website.com\/index.php\/veeam-backup-failure-soap-issue-with-vsphere\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Veeam Backup failure \u2013 SOAP issue with vSphere - irgNET\" \/>\n<meta property=\"og:description\" content=\"a tricky error message by Veeam and how to fix it the right way.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/irgnet-ga3w6nfbvw.live-website.com\/index.php\/veeam-backup-failure-soap-issue-with-vsphere\/\" \/>\n<meta property=\"og:site_name\" content=\"irgNET\" \/>\n<meta property=\"article:published_time\" content=\"2022-10-07T07:12:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/irgnet-ga3w6nfbvw.live-website.com\/wp-content\/uploads\/2022\/09\/Veeam_logo_topaz_2019-1-300x54.png\" \/>\n<meta name=\"author\" content=\"H. 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