{"id":14066,"date":"2025-07-26T00:51:45","date_gmt":"2025-07-25T22:51:45","guid":{"rendered":"https:\/\/irg-net.com\/?p=14066"},"modified":"2025-07-26T00:51:47","modified_gmt":"2025-07-25T22:51:47","slug":"vxrail-vxverify-ntp_reach-ntp-not-reachable-from-vcenter-bug","status":"publish","type":"post","link":"https:\/\/irg-net.com\/index.php\/vxrail-vxverify-ntp_reach-ntp-not-reachable-from-vcenter-bug\/","title":{"rendered":"VxRail: VxVerify &#8211; ntp_reach: NTP not reachable from vCenter (Bug)"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"314\" height=\"275\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2025\/07\/image-7.png?resize=314%2C275&#038;ssl=1\" alt=\"\" class=\"wp-image-14056\" style=\"width:234px;height:auto\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2025\/07\/image-7.png?w=314&amp;ssl=1 314w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2025\/07\/image-7.png?resize=300%2C263&amp;ssl=1 300w\" sizes=\"auto, (max-width: 314px) 100vw, 314px\" \/><\/figure>\n<\/div>\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Another Day and another VxVerify Challenge, this time we will talk about the above mentioned Failure. VxVerify checks the NTP Connection between vCenter and NTP Server by using SSH, if this connection cannot be established, VxVerify will display a corresponding message.<\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<pre class=\"wp-block-code\" style=\"font-size:15px\"><code lang=\"python\" class=\"language-python\">#========================#======#=========#====================================================================#==============#\n|  Hostname \/ Category   |Status  Dell_KB |  Warnings or Failures, unless tests Passed                         ; Product S.N. |\n#========================#======#=========#====================================================================#==============#\n| vCenter_root           | Failure  296462| ntp_reach: NTP not reachable from vCenter                                         |<\/code><\/pre>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>However, this may be a <strong>VxVerify bug<\/strong>. You can check whether the NTP connection from vCenter and VxRail Manager is working. To do this, log in to both VMs as root and check the current NTP connection using the following command and notice the value at Reach:<\/p>\n\n\n\n<pre class=\"wp-block-code\" style=\"font-size:15px\"><code lang=\"python\" class=\"language-python\">root@vxrail: ntpq -p or root@vcenter: ntpq -p\n\n# Bad output would be:\n     remote       refid           st t when poll reach   delay   offset  jitter\n==============================================================================\n ntp_server01  .INIT.             16 u    -   64    0    0.000    0.000   0.000\n ntp_server02  .INIT.             16 u    -   64    0    0.000    0.000   0.000\n\n# Good output would be:\n     remote      refid            st t when poll reach   delay   offset  jitter\n==============================================================================\nntp_server01    192.53.103.108     3 u    6  128  377    0.132    1.341   0.275\nntp_server02    192.25.102.121     3 u   32  128  377    0.115    1.432   0.290<\/code><\/pre>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>If you see the <strong>value 377<\/strong>, then your NTP connection is working properly, but it is a <strong>VxVerify bug<\/strong>. If you see 0, then check the <strong>vCenter VxRail Plugin \/ VAMI<\/strong> or <strong>VxRail API<\/strong> to make sure your NTP IPs are correct. Let&#8217;s continue with the bug fix on the vCenter. Either you take the full risk and ignore the warning, since you have ensured that your NTP is working, or you fix it by switching the vCenter to the BASH shell. To do this, log in to the vCenter via SSH and execute the following command:<\/p>\n\n\n\n<pre class=\"wp-block-code\" style=\"font-size:15px\"><code lang=\"python\" class=\"language-python\">chsh -s \/bin\/bash root<\/code><\/pre>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Then check the NTP server again.<\/p>\n\n\n\n<pre class=\"wp-block-code\" style=\"font-size:15px\"><code lang=\"python\" class=\"language-python\">ntpq -p<\/code><\/pre>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>With a <strong>value of 377<\/strong>, you can run VxVerify again and everything should be green:<\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"742\" height=\"166\" src=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2025\/07\/image-11.png?resize=742%2C166&#038;ssl=1\" alt=\"\" class=\"wp-image-14074\" srcset=\"https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2025\/07\/image-11.png?w=742&amp;ssl=1 742w, https:\/\/i0.wp.com\/irg-net.com\/wp-content\/uploads\/2025\/07\/image-11.png?resize=300%2C67&amp;ssl=1 300w\" sizes=\"auto, (max-width: 742px) 100vw, 742px\" \/><\/figure>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>See also follwoing sources:<\/p>\n\n\n\n<p><a href=\"https:\/\/knowledge.broadcom.com\/external\/article\/319670\/toggling-the-vcenter-server-appliance-de.html\"><strong>https:\/\/knowledge.broadcom.com\/external\/article\/319670\/toggling-the-vcenter-server-appliance-de.html<\/strong><\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.dell.com\/support\/kbdoc\/en-us\/000082029\/vxrail-failed-to-pre-check-virtual-machine-vmware-vcenter-server-platform-services-controller-qdamack-meets-upgrade-requirements-caused-by-ntp-issue\"><strong>https:\/\/www.dell.com\/support\/kbdoc\/en-us\/000082029\/vxrail-failed-to-pre-check-virtual-machine-vmware-vcenter-server-platform-services-controller-qdamack-meets-upgrade-requirements-caused-by-ntp-issue<\/strong><\/a><\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>That&#8217;s it from this Blog Post, if you have any questions, please use the comment section below. \ud83d\ude42<\/p>\n\n\n\n<div style=\"height:34px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Another Day and another VxVerify Challenge, this time we will talk about the above mentioned Failure. VxVerify checks the NTP Connection between vCenter and NTP Server by using SSH, if this connection cannot be established, VxVerify will display a corresponding message. However, this may be a VxVerify bug. You can check whether the NTP connection [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1,18,48],"tags":[],"class_list":["post-14066","post","type-post","status-publish","format-standard","hentry","category-blog","category-dellemc","category-dell-vxrail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>VxRail: VxVerify - ntp_reach: NTP not reachable from vCenter (Bug) - irgNET<\/title>\n<meta name=\"description\" content=\"Another Day and another VxVerify Challenge, this time we will talk about the above mentioned Failure.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/irgnet-ga3w6nfbvw.live-website.com\/index.php\/vxrail-vxverify-ntp_reach-ntp-not-reachable-from-vcenter-bug\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VxRail: VxVerify - ntp_reach: NTP not reachable from vCenter (Bug) - irgNET\" \/>\n<meta property=\"og:description\" content=\"Another Day and another VxVerify Challenge, this time we will talk about the above mentioned Failure.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/irgnet-ga3w6nfbvw.live-website.com\/index.php\/vxrail-vxverify-ntp_reach-ntp-not-reachable-from-vcenter-bug\/\" \/>\n<meta property=\"og:site_name\" content=\"irgNET\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-25T22:51:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-25T22:51:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/irgnet-ga3w6nfbvw.live-website.com\/wp-content\/uploads\/2025\/07\/image-7.png\" \/>\n<meta name=\"author\" content=\"H. 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